Shop Policies

Payment Methods

We accept all major credit cards, manual bank transfer, Afterpay, Genoapay, humm & Laybuy. All options are available at checkout. If using ShopPay, be sure to click "alternative payment options" to find buy now pay later options.

Custom Orders

I am happy to take custom orders for sterling silver jewellery & macrame necklaces. All orders must be paid in advance before work begins. Typically pieces are completed within 24 hours and a photo of completed work will be sent prior to posting to you. 

Shipping

All orders are shipped by either Courier Post or Aramex. Paid orders will ship no later than the next business day (Monday - Friday). 

Please note as of 28 July 2021 I have changed to flat rate shipping.

Tax

Customers within NZ- prices include gst

Customers outside of NZ- local customs and duty fees are the responsibility of the purchaser and are not included in the price of your purchase.

Returns

All purchases are final sale. I inspect every item prior to shipping and listing description will describe flaws (if any). Due to the nature of products many types of crystal will have natural fracture lines that will not be mentioned as they are part of the natural beauty. All items are carefully packed to ensure safe arrival to you.

Contact

I am located in Mount Maunganui, Bay of Plenty, New Zealand. Any enquiries can be emailed to freespiritcreationsnz@gmail.com and I will reply within 24 hours. 

You can find me on Facebook and Instagram as "Freespiritcreationsnz"